Revenue operations consultancy
Sixteen years operating revenue and operations teams at Facebook, Dropbox, and high-growth startups. Now building the CRM environments those teams have to live in, and doing the hands-on work most consultants hand back to you.
Salesforce track record
Project counts, ratings, and client reviews come from the public Salesforce AppExchange consulting listing.
What I do
The platform matters. Accountability matters more. Most engagements start with one specific problem and grow into ongoing ownership of the system.
For orgs that are inherited, undocumented, multi-team, or too business-critical to get wrong.
Built around how your revenue process actually works, not how the demo looked.
Not high-level advice, but a structured roadmap and someone who then does the work.
Recent engagements
Inbound leads reaching the wrong teams too slowly, complicated by a dual-platform setup. Routing built across both systems.
Participants tracked across several program areas on a single org, with integration work spanning six months.
Complicated data structures on both sides and stakeholders across many departments. One org was deprecated and migrated into the other with no data loss and no disruption to daily operations.
What clients say
We would not have been able to complete the org merge successfully in the amount of time allotted without working with Scalable Operations.
Eric's super power is his ability to help you leverage Salesforce for your team's productivity and effectiveness. He gets it not as a process person but as a true business partner.
Scalable Operations has exceeded expectations in every respect. They demonstrated a singular level of responsiveness, flexibility, efficiency, and thoughtfulness throughout. We could not be more pleased.
Eric has a refreshing matter-of-factness, directness, and practicality — there's no fluff. His communication, expertise, and process mapping skills gave us clarity on what our CRM implementation strategy should look like.
Credentials
Thirteen active certifications across Platform, Agentforce, Experience Cloud, Industries, and Slack. Verified by Salesforce, not self-reported.
A certified LGBT Business Enterprise. Engagements count toward your supplier diversity commitments.
Independently certified minority-owned and operated. Ownership, control and operations verified by audit, not self-declared.
Most engagements start with a thirty-minute call about a specific problem. No discovery deck required.
Get in touch